Refund Policy

At Journeydock, we strive to provide a seamless travel experience. Refunds are processed based on the cancellation terms and supplier policies.

1. Eligibility for Refund

Refunds are applicable in the following cases:

• Eligible cancellations as per policy
• Non-availability of booked services
• Duplicate or excess payments

2. Refund Timeline

• Processed within 7–14 working days
• May take up to 30 days for airlines/international bookings

3. Mode of Refund

• Refund to original payment method
• Sometimes issued as travel credits

4. Deductions

• Cancellation charges
• Airline cancellation fees
• Visa processing fees
• Payment gateway/bank charges

5. Non-Refundable Components

• Visa fees (once processed)
• Travel insurance
• Certain hotel bookings
• Promotional packages

6. Partial Refunds

If part of your trip is used, refunds will be calculated only for unused services.

7. No-Show Policy

• No-show at hotel/airport/activity
• Late arrivals causing missed services